Refund policy
1. Shipping Policy
We deliver orders across Pakistan through PostEx Courier. Orders are normally processed and dispatched within 1–2 working days after confirmation. Delivery usually takes 3–5 working days, depending on the customer's location and courier service.
Once your order is dispatched, you may receive tracking details through WhatsApp or other available contact methods. Delivery times may be longer during sales, public holidays, weather conditions, or other unforeseen circumstances.
Please ensure that the shipping address and contact number provided at checkout are correct. We are not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
2. Return Policy
We accept returns within 7 days of delivery for products that are damaged, defective, incorrect, or significantly different from the product ordered.
To request a return, please contact us within 7 days and provide your order details, reason for return, and clear photos/videos of the product if applicable.
Returned products must be unused, unworn, undamaged, and in their original packaging with all included accessories. Products that have been used, altered, washed, damaged by the customer, or returned without original packaging may not be eligible for a return.
Customers must contact us before sending any product back. Unauthorized returns may not be accepted.
3. Return Shipping
If the product received is damaged, defective, or incorrect due to our mistake, we may cover the applicable return shipping cost after verification.
For returns due to change of mind, incorrect size selection, personal preference, or other customer-related reasons, return shipping charges may be deducted from the refund or paid by the customer.
4. Refund Policy
After receiving and inspecting the returned product, we will notify you whether your refund request has been approved.
For approved refunds, the eligible amount will be processed according to the payment method and circumstances of the order. Cash on Delivery (COD) orders may be refunded through an agreed electronic payment method, subject to verification.
Shipping charges may be non-refundable unless the return is caused by a damaged, defective, or incorrect product received from us.
Refund processing time may vary depending on the payment method and verification process.
5. Non-Returnable Items
Items may not be eligible for return if they are:
- Used, worn, washed, or altered
- Damaged due to customer misuse
- Returned without original packaging where packaging is required
- Missing accessories or components
- Returned after the 7-day return period
6. Order Cancellation
Orders can be cancelled before dispatch by contacting us as soon as possible. Once an order has been dispatched through PostEx, cancellation may no longer be possible and the applicable return procedure may be required.
7. Contact Us
For any shipping, return, or refund questions, please contact us:
WhatsApp: +92 325 6097292
Email: rohansheraz367@gmail.com
Courier Partner: PostEx
We reserve the right to verify return and refund requests before approving them.