Venzo Mart – Terms of Service

Last Updated: October 1, 2026

Welcome to Venzo Mart. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.

1. General Terms

Venzo Mart operates an online shopping platform offering a variety of products to customers across Pakistan. By using our website, you confirm that the information you provide is accurate, complete, and up to date.

We reserve the right to update, modify, suspend, or discontinue any part of our website or services at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product images, descriptions, specifications, colors, sizes, and other information displayed on our website are accurate.

However, slight differences may occur due to photography, lighting, screen settings, or manufacturing variations. We reserve the right to correct product information, pricing, or availability errors at any time.

3. Product Availability

All products are subject to availability. If an ordered product becomes unavailable after your order has been placed, we may contact you regarding the order or cancel the unavailable item.

If an order is cancelled because a product is unavailable, any applicable payment already received for that product will be handled according to our refund process.

4. Orders

When placing an order with Venzo Mart, you agree to provide accurate information, including:

• Full name
• Complete delivery address
• Active phone number
• Email address where applicable
• Correct product and quantity

We may contact you through phone, WhatsApp, SMS, or other available communication methods to confirm your order.

Venzo Mart reserves the right to refuse or cancel an order where there is incorrect information, suspected fraudulent activity, product unavailability, pricing errors, or other legitimate reasons.

5. Order Confirmation

For Cash on Delivery orders, we may contact customers to confirm their order before dispatch.

An order is considered confirmed only after it has been successfully verified and accepted by Venzo Mart. Placing an order on the website does not guarantee that the order will be dispatched if verification or product availability issues arise.

6. Pricing & Payment

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices, discounts, promotions, and product availability may change without prior notice.

For Cash on Delivery orders, the customer must pay the required amount to the courier upon delivery.

Venzo Mart reserves the right to correct any pricing or promotional errors that may appear on the website.

7. Shipping & Delivery

Venzo Mart delivers orders across Pakistan through PostEx Courier.

Orders are generally processed within 1–2 working days after confirmation, while delivery usually takes approximately 3–5 working days, depending on the customer's location and courier conditions.

Delivery times are estimates and are not guaranteed. Delays may occur because of:

• Weather conditions
• Public holidays
• Courier delays
• Incorrect or incomplete addresses
• Unreachable phone numbers
• Operational issues
• Other circumstances beyond our reasonable control

Customers are responsible for providing accurate delivery information.

8. Failed or Refused Deliveries

If a customer refuses to receive a confirmed order or repeatedly remains unavailable to the courier, the order may be returned to Venzo Mart.

Additional shipping or handling charges may apply for re-dispatching an order, depending on the circumstances.

9. Returns

Our return policy allows eligible products to be returned within 7 days of delivery, subject to the conditions stated in our Return & Refund Policy.

Products must generally be unused, unworn, undamaged, and returned with their original packaging and included accessories.

Customers must contact Venzo Mart before sending a product back. Unauthorized returns may not be accepted.

10. Refunds

Refunds are only issued for eligible returns that have been approved after inspection.

For Cash on Delivery orders, an approved refund may be processed through an agreed electronic payment method after customer verification.

Shipping charges may be non-refundable unless the return is due to a damaged, defective, or incorrect product supplied by Venzo Mart.

Refund processing time may vary depending on the payment method and verification process.

11. Non-Returnable Products

A return may not be accepted if the product:

• Has been used, worn, washed, or altered
• Has been damaged through customer misuse
• Is missing original accessories or packaging where required
• Shows signs of intentional damage
• Is returned after the applicable return period
• Does not meet the conditions specified in our Return & Refund Policy

12. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched through PostEx, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

13. Website Use

You agree to use the Venzo Mart website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our website or systems
• Interfere with website functionality
• Upload malicious software or harmful code
• Use the website for fraudulent activities
• Copy or misuse website content
• Attempt to disrupt our services
• Use our website in violation of applicable laws

We reserve the right to restrict or terminate access to users who violate these terms.

14. Intellectual Property

All content available on the Venzo Mart website, including logos, brand elements, graphics, images, product photographs, text, descriptions, designs, and other materials, is owned by Venzo Mart or used with appropriate rights.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

15. Promotions & Discounts

Venzo Mart may offer promotional campaigns, discount codes, special offers, or limited-time deals.

Promotions may have specific terms, eligibility requirements, expiry dates, or product restrictions. We reserve the right to modify, suspend, or terminate a promotion where necessary.

Unless specifically stated, promotions cannot be combined with other offers.

16. Third-Party Services

Venzo Mart may use third-party service providers, including PostEx Courier, payment providers, hosting services, technology providers, and other business partners.

Third-party services may have their own terms and policies. Venzo Mart is not responsible for circumstances directly caused by third-party service interruptions or policies beyond our reasonable control.

17. Customer Responsibility

Customers are responsible for checking their order details before confirming a purchase and for providing accurate contact and delivery information.

Customers should also inspect products upon delivery and contact Venzo Mart promptly if there is a problem with an order.

18. Limitation of Liability

Venzo Mart will make reasonable efforts to provide accurate product information and reliable services. However, we are not responsible for delays, interruptions, losses, or failures caused by circumstances outside our reasonable control, including courier delays, technical problems, natural events, incorrect customer information, or third-party service interruptions.

19. Privacy

Any personal information provided during the ordering process may be used to process orders, arrange delivery, communicate with customers, provide customer support, and improve our services.

We will handle customer information according to our applicable privacy practices and policies.

20. Changes to These Terms

Venzo Mart reserves the right to update or change these Terms of Service at any time.

Updated terms will be published on this page. Your continued use of the website after changes are posted indicates your acceptance of the updated terms.

21. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations of Pakistan.

22. Contact Information

If you have questions regarding these Terms of Service, orders, shipping, returns, or refunds, please contact us:

Venzo Mart
📱 WhatsApp: +92 325 6097292
📧 Email: rohansheraz367@gmail.com
🚚 Courier Partner: PostEx
🇵🇰 Delivery: Across Pakistan