Shipping policy

At Venzo Mart, we aim to provide a fast, reliable, and convenient delivery experience for customers across Pakistan. All orders are shipped through our trusted courier partner, PostEx.

1. Order Processing

Orders are generally processed within 1–2 working days after order confirmation. During sales, promotions, public holidays, or high-order periods, processing may take slightly longer.

We may contact customers through phone or WhatsApp to confirm order details before dispatch.

2. Delivery Time

Once dispatched, orders are generally delivered within 3–5 working days depending on the destination and courier operations.

Delivery to remote areas may take additional time. Delivery times are estimates and may vary due to circumstances beyond our control.

3. Courier Partner

All orders are shipped through:

Courier: PostEx

After dispatch, customers may receive tracking information through WhatsApp or other available communication methods.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • Complete address
  • City
  • Area/locality
  • Active phone number
  • Any relevant landmark

Venzo Mart is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or unreachable customer information.

5. Delivery Attempts

PostEx may make delivery attempts according to its operational procedures. Customers should remain available at the provided phone number and address to receive their order.

If an order is refused, the customer remains unavailable, or delivery cannot be completed because of incorrect information, the parcel may be returned to Venzo Mart.

6. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays can occur because of:

  • Weather conditions
  • Public holidays
  • Courier operational issues
  • High-volume periods
  • Incorrect address or phone number
  • Unforeseen circumstances
  • Events beyond our reasonable control

Such delays do not automatically qualify an order for a refund or compensation.

7. Damaged or Incorrect Orders

Customers should inspect their package and product upon receiving the order. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with your order details and clear photos/videos so we can review the issue.

Eligible cases will be handled according to our Return & Refund Policy.

8. Shipping Charges

Applicable shipping charges, if any, will be displayed or communicated during the ordering process. Promotional offers such as Free Delivery may be subject to specific terms and conditions.

9. Contact Us

For shipping or delivery-related questions, please contact:

Venzo Mart
📱 WhatsApp: +92 325 6097292
📧 Email: rohansheraz367@gmail.com
🚚 Courier Partner: PostEx
🇵🇰 Delivery: Across Pakistan